As part of our commitment to superior customer service for our clients and customers, CDS has partnered with the best OEMs as service providers. This gives our customers access to on-time repairs, original OEM parts, and a local team on standby to ensure you do not experience downtime on your printers and copiers. We are only a call away.
Choosing CDS as your local service provider means transitioning from being just another nationwide customer to an exclusive client with access to personalized service. You can expect a service team that is highly responsive to your unique needs and dedicated to solving your biggest technology challenges. By partnering with CDS, you can be assured that our team will always strive to say "Yes" to your requests, ensuring that your needs are always met with the highest level of care and attention.
4 Hour Response Time.
Our service technicians are local, factory-trained, and OEM-certified, with an average of over 25 years of experience.
Our help-desk is staffed by trained and certified
CDS has a 95% success rate for fixing our customer's service related issues on the first call.
We provide a wide selection of affordable, quality OEM parts and supplies.
The CDS Guarantee states that in the event that any office copiers or printers fail to meet the manufacturer's service up-time standards and CDS is unable to resolve the issue, CDS will replace the equipment free of charge upon your request. The replacement equipment will be either an identical model or, if preferred by CDS, equipment with similar features and capabilities. The CDS Guarantee is valid for three years after the equipment's installation date, except for equipment that is financed for more than three years, in which case the CDS Guarantee is only effective during the initial financing term. For previously installed equipment, the CDS Guarantee is valid for one year. This guarantee only applies to equipment that is continuously maintained by CDS or its authorized representatives under a factory-certified warranty or maintenance plan.
Thank you for your business - we never take it for granted - and we look forward to continuing to provide you with excellent products and services that you have come to expect from CDS. You are a valued CDS customer, and your satisfaction is our ONLY priority.
- John Hand, CEO
CDS assures you of the quality of their certified pre-owned equipment, whether you choose to purchase or lease it. Before any certified pre-owned equipment is made available for purchase, it goes through an extensive multi-point quality certification and testing process to ensure that the product you receive is of the highest quality. As one of the largest independent dealers in the nation, CDS has the expertise to provide you with the best certified pre-owned equipment quality from leading brands such as Epson, HP, Kyocera, and Xerox. Our technical staff, trained to the highest standards, only use OEM sourced or manufactured parts.
The multi-point quality process entails a thorough inspection of all parts, harnesses, and electrical connectors for excessive wear and damage. All excessively worn or damaged parts are either replaced or repaired. Covers are removed, cleaned, and replaced as needed. Fuser assemblies, developer housings, and all paper handling transports are removed and rebuilt as needed. Each system is configured to customer order and adjusted to manufacturer specifications. The system is stress tested for zero paper jams and/or job interrupt errors using the latest field release software. One of CDS's lead technicians performs a final inspection and quality approval signoff. The system is then packed using best commercial practices and made ready for shipment.
Our rigorous certification process and final testing provides customers with the highest quality of pre-owned equipment available.
